Certified True Copy FAQ2017-12-17T13:39:47-05:00

Certified True Copy FAQ

Here is our Certified True Copy FAQ. The questions frequently asked by our users.


What is your privacy policy?2016-04-13T22:32:15-05:00

Our privacy policy can be found here. Privacy policy

Where can I go if I need help or have questions regarding my Certified Copy Certificate?2016-03-27T22:46:32-05:00

If you can’t find the answer to your question here, or need specific help with something, you can contact us through our support request form and we will be happy to assist you.

How can I get a copy of my identification, and how do I attach it to the Certified Copy Certificate?2017-12-17T13:39:48-05:00

If you require verification of a piece of identification such as a passport or birth certificate, you also have the option of taking a clear picture of the ID with your smartphone or camera and uploading it to the form (must be uploaded in an image format such as a png, jpeg or gif) In a case where you have a document with multiple pages  there is not need to uploaded the document. You can attached to it to the Certified Copy Certificate as a hard copy.

More about capturing identification images 

ID Photo Booth Webcam Capture


Where do I get the information I need to fill out the questions on the form2016-03-27T22:34:07-05:00

The only questions on the form are basic contact information questions such as name, address, and phone number. If the information is unknown, it can be filled in at a later date by you, or by the Certifier. To be respectful of the Certifier however it is best to have your form completed.

What do I need to do once my Certified Copy Certificate is signed by a Certifier?2016-03-27T22:32:39-05:00

Once your document has been filled out and signed, the only thing left to do is deliver it to the agency or individual that originally requested it.

Are there any hidden fees?2016-03-27T22:29:48-05:00

No. Once you pay your one-time fee, the document is accessible instantly from your email inbox and no other charges will be required beyond this point.

What is the fee and what are my payment options?2016-03-27T22:28:04-05:00

The fee payable to Certified True Copy Canada is $17.77. You can pay online using a credit card – Visa, MasterCard, American Express or PayPal.

Is the form I am receiving from Certified True Copy Canada different than the one I would receive from a Notary or Lawyer?2016-03-27T22:26:40-05:00

Each professional (lawyer or notary) develops their own version of the form. Although there is no standard document format, there is a concrete set of requirements that need to be included. The document you receive from Certified True Copy Canada meets the requirements.

Who are Certifiers of documents?2017-12-17T13:39:48-05:00

Document Certifiers are neutral trusted individuals in the community, like your doctor, dentist or pharmacist.

In Canada the following professionals are acceptable Certifiers.

  • Dentist
  • Medical doctor
  • Minister of religion authorized under provincial law to perform marriages
  • Optometrist
  • Pharmacist
  • Police officer (municipal, provincial, or RCMP)
  • Postmaster
  • Principal of a primary or secondary school
  • Social worker with MSW (Masters in Social Work)
  • Veterinarian
  • Professional accountant (APA, CA, CGA, CMA, PA, RPA)
  • Professional engineer (P.Eng., in Quebec)
  • Senior administrator in a community college (includes CEGEPs)
  • Senior administrator or teacher in a university
  • Chief or Councillor of First Nations Band Council
  • Council members of the Métis Settlements General Council, and members of the Saskatchewan Provincial Métis Council
  • Executive Officer of Nunavut Tunngavik
  • Executive Officer of Inuvialuit Regional Corporation and of the six (6) Inuvialuit Community Corporations (Northwest Territories)
  • Executive Officer Makivik (northern Quebec)
  • Judge
  • Lawyer (member of a provincial bar association)
  • Notary in Quebec
  • Magistrate
  • Mayor
  • Notary public